References

Center for Creative Leadership. (n.d.) Retrieved October 16, 2017           from https://www.ccl.org/multimedia/podcast/the-big-6-an-active-listening-skill-set/

Collins English Dictionary. (2013). Empathy. Retrieved     from https://www.collinsdictionary.com/dictionary/english/empathy

Communication skills for nurses. (2015). Primary Health Care (2014+), 25(6), 13. doi:http://dx.doi.org.ezproxy.uws.edu.au/10.7748/phc.25.6.13.s11

Norfolk, T., Birdi, K. and Walsh, D. (2007), The role of empathy in establishing rapport in   the consultation: a new model. Medical Education, 41: 690–697. doi:10.1111/j.1365-2923.2007.02789.x

O’Toole, G. (2016). Culturally congruent communication. In L. Davies (Ed.), Communication (3rd ed., pp 172 – 184). Chatswood, NSW: Elsevier.

O’Toole, G. (2016). Documentation: ‘one-way’ professional communication. In L. Davies (Ed.), Communication (3rd ed., pp 172 – 184). Chatswood, NSW: Elsevier.

Papadopoulos, I., Shea, S., Taylor, G., Pezzella, A., & Foley, L. (2016). Developing tools to promote culturally competent compassion, courage, and intercultural communication in healthcare. Journal of Compassionate Health Care, 3(1). Retrieved from http://ezproxy.uws.edu.au/login?url=http://go.galegroup.com.ezproxy.uws.edu.au/ps/i.do?p=AONE&sw=w&u=uwsydney&v=2.1&it=r&id=GALE%7CA469988595&asid=931f3ec211e3390f709be92fa02224e1

Pipas, M. D., & Jaradat, M. (2010). ASSERTIVE COMMUNICATION SKILLS. Annales Universitatis Apulensis : Series Oeconomica, 12(2), 649-656. Retrieved from https://search-proquest-com.ezproxy.uws.edu.au/docview/856208387?accountid=36155

Rogers, C. (2015). Communication. Nursing Standard (2014+), 30(8), 55. doi:http://dx.doi.org.ezproxy.uws.edu.au/10.7748/ns.30.8.55.s48

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